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Frequently Asked Questions
Everything you need to know about the platform, deployment, and getting started.
What Is a SACCO Core Banking System?
A SACCO core banking system is the central software platform a SACCO uses to manage members, savings, loans, teller transactions, accounting and reporting from one place, rather than in separate spreadsheets or disconnected tools.
Does the Platform Support Both BOSA and FOSA?
Yes. Back Office Service Activities and Front Office Service Activities run on the same platform, sharing one member record, one ledger and one audit trail.
Does It Produce SASRA-Aligned Reports?
The platform is built with SASRA reporting requirements in mind. Speak with our team to confirm coverage for your specific licence category.
How Do ID/IPRS, KRA PIN and CRB Checks Work?
These checks are embedded directly into onboarding and lending workflows, so identity, tax and credit checks happen as part of the normal process rather than as a separate manual step.
Cloud or On-Premise: Which Is Right for Us?
It depends on your infrastructure, budget and data-residency requirements. We talk through both options during your demo and recommend what fits your organisation.
How Long Does Implementation Typically Take?
Timelines vary with data volume, customisation and integrations required. We scope a realistic timeline with you before implementation begins.
Can You Migrate Our Existing Data?
Yes, structured data migration from your current system is part of our implementation service.
Which Systems Does It Integrate With?
Mobile money, SMS gateways, iTax, CRB, IPRS, sanctions screening, CRM/ERP platforms, and other systems through open APIs and microservices.
What Support Hours Do You Offer?
Business support runs Monday to Friday, 8:00 AM to 6:00 PM EAT, with emergency support available 24/7.
How Is Pricing Structured?
Pricing depends on licensing, deployment model, and the services you need. Request a demo and we'll prepare a proposal based on your organisation's size and requirements.
Coming Soon
We're building case studies as we complete implementations. In the meantime, ask us for reference contacts from current pilot deployments.